Rhyl Events Arena – Terms and Conditions

TOM JONES, RHYL, EVENT ARENA SEPTEMBER 1^ST 2021

Ticket and Event Terms and Conditions

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PLEASE NOTE – STRICTLY NO FOOD OR DRINKS OF ANY KIND WILL BE ALLOWED INTO THE EVENT ARENA FROM OUTSIDE THE EVENT AREA.

THERE WILL BE NO PICNIC FURNITURE OR BLANKETS ALLOWED INTO THE EVENT AREA.

PLEASE DO NOT BRING ANY PERFUME OR UNNECESSARY BOTTLED ‘VANITY’ LIQUIDS, AS THEY WILL BE DISCARDED UPON ENTRY AND NON-RETURNABLE.

BAGS LARGER THAN A PIECE OF A4 PAPER WILL NOT BE ALLOWED IN THE EVENT AREA.

THIS IS A 16+ SHOW: ANYONE UNDER THE AGE OF 16 WILL NEED TO BE ACCOMPANIED BY A TICKET HOLDING ADULT (18+).

Ticket Conditions Subject to Licence

1. Your ticket is issued subject to the rules and regulations of the venue to which your ticket applies and these are available from the venue upon request.
2. The promoter reserves the right to refuse admission to the holder if, in the reasonable opinion of the promoter, the holder of the ticket might be a risk to the safety of the audience and / or the holder and / or affect the enjoyment of the audience and / or the running of the concert; for example if the holder appears to be under the influence of alcohol and / or drugs and / or is acting aggressively and / or inappropriately.
3. The promoter does not accept responsibility for any loss, injury or damage to the holder or the holder’s property.
4. No professional cameras, video recorders or any form of professional audio-visual recording equipment will be allowed into the event arena.
5. No bottles, cans, containers, alcohol or food are permitted to be brought into the venue. A range of food and drink will be available within the event arena.
6. ID will be required in order to purchase alcohol for those who appear under the age of 25 years.
7. Fireworks, smoke canisters, flags, poles, umbrellas, picnic equipment or other similar articles that can be classified as a ‘weapon’ are not permitted in the venue and any person in possession of any such articles may be refused entrance.
8. The holder may be ejected from the venue if the holder fails to comply with the reasonable instructions of a steward or other person acting on behalf of the promoter.
9. The promoter reserves the right to search the holder and the holder’s property and refuse admission to or eject from the venue any person who refuses to be searched by a police officer or a steward.
10. If the concert is cancelled, the holder may ask that the ticket outlet either
11. a) refunds the face value of the ticket or
12. b) subject to availability offer the holder a replacement ticket for an alternative show promoted by the promoter featuring the act of the cancelled performance. This multiple artist event is judged by reference to the overall theme rather than the individual acts scheduled to appear. Therefore, if for unavoidable circumstances a scheduled artist is unable to perform but the promoter continues to run the event, no refunds will be issued. Booking fees and postage costs are non-refundable.
13. There is no re-admission once entering the venue.
14. No duplicate tickets will be issued for lost or damaged tickets.
15. i) A ticket may be invalidated if any part of it is removed, altered, torn or defaced.
16. ii) Tickets are security printed.  Tickets from sources other than official agencies are purchased at your own risk and may be invalid.   Beware of forged or fake tickets.

iii) Tickets cannot be used as part of any marketing, media or sales promotion, whether commercial or non-commercial, without the prior written consent of the Promoter.

13. There will be an administration/handling fee & booking fees charges on top of the price of the ticket, this may be variable with each individual Box Office. Please refer to their T&Cs in regards to refunds and charges.
14. The holder consents to being recorded and / or filmed and the recording and / or film being exploited in any and all media throughout the world or any part.
15. No tickets may be resold, used for competitions, promotions or hospitality packages without the written consent of the promoter. Any tickets re-sold or transferred in such a manner will become voidable and the holder may be refused entry to or ejected from the event arena.
16. The times shown on your ticket are approximate only and the promoter advises the holder to arrive well in advance of the times shown in order to avoid disappointment arising from any change(s) to the times.
17. Title to your ticket remains with the promoter until payment in full has been received by the promoter.
18. In the event of any breach of any of these conditions by the holder, the promoter reserves the right to cancel your ticket and retain any money paid for it.
19. Please be warned that repeated and prolonged exposure to amplified sound may cause permanent hearing damage.
20. Under 16’s must be accompanied by a ticket holding adult (18+)
21. Maximum ratio of 3 children per 1 adult
22. No prams or pushchairs

No food hampers, picnic baskets etc. are to be brought into the arena area.

A range of food and drinks will be available within the arena.

• This is an outdoor fully standing concert. Please come prepared for inclement weather. The concert will go ahead come rain or shine.
• There will be no picnic furniture or blankets allowed into the event arena.
• There will be no parking on site.
• There will be no animals allowed on site except guide dogs. Please advise when purchasing your ticket if access with a guide dog is required.

There will be an Accessible Viewing Area at the event; limited spaces are available, tickets are available through Rhyl Pavilion, by calling them on 01745 33 00 00

• .  Requests will be processed on a first come first served basis.
• A free carer scheme will be in operation, however, again there are very limited spaces.  To apply for a carer, pass please email proof of eligibility through with your request to Rhyl Pavilion. Any of the below are accepted, in addition we will review an application without these forms of evidence on a case by case basis.

• • Front page of a DLA/PIP
  • Front page of Attendance Allowance letter
  • Evidence of registered severely sight impairment
  • Recognised Assistance Dog ID Card
  • Access Card